The five-year agreement – which sees Microsoft consolidating operational activities for several key business lines previously handled by multiple suppliers with one vendor – commences in January 2010.Arvato will support this business globally from their operations based in Dublin, Singapore, Reno (Nevada) Fargo (North Dakota), Manila and Buenos Aires.

In its new role as a key global business process outsourcing partner, arvato will manage services for Microsoft Dynamics (formerly known as Microsoft Business Solutions), Commercial Operations, Services and OEM (Original Equipment Manufacturer) divisions.

The teams will be using the latest BPM (Business Process Mapping), CRM and data management technology to handle operations including software licensing and distribution, partner reward schemes, day-to-day invoice processes for Microsoft distributors, technology deployment, technical support and customer services.

arvato will also be developing an enhanced managed services model to simplify, globalize and standardize processes across the four business lines and significantly reduce costs.

Microsoft and arvato have worked together as strategic partners since 1994, collaborating on a number of major global projects.

Matthias Mierisch, Head of arvato’s Global BPO Unit for Microsoft and CEO of arvato UK & Ireland, said: “Over the last fifteen years, arvato has been successfully delivering against Microsoft’s growth objectives.

“This agreement is testament to the hard work and dedication of our employees over this time and the quality of service we provide every day to some of the world’s most trusted brands.

“We will now be focusing on ensuring Microsoft realises the true benefits from this latest substantial investment in arvato.”

“Moving from many to a single vendor with such extensive international reach will not only be more efficient, but also help ensure global consistency in the way we do business,” said Matt Rossmeissl, Microsoft Vice President Commercial Operations. “We’re looking forward to collaborating with arvato to create new opportunities, greater convenience and enhanced value to our partners and customers around the world.”

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Via GoMo News

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Margento will bring its proven transaction platform to the 50-50 joint venture, as well as its patented Data-Over-Voice (DOV) technology, while arvato services will invest in the JV and contribute its extensive expertise in Marketing, Customer Relationship Management (CRM), Supply Chain Management (SCM) and Finance services.

“We are excited about opening up the German market for mobile transaction services with arvato as our partner,” said Margento CEO Gregor Breznik. arvato services’ managing director Mario Schwegler added: “The JV’s balanced mix of expertise in services and technology forms an outstanding basis for a nationwide implementation of mobile loyalty and payment services in Germany.”

Margento’s innovative technology turns mobile phones into a convenient, secure tool for payments and other transactions. Customers can use their mobiles to collect and redeem bonus points, pay for products and services, top up the balance on pre-paid phone accounts, redeem coupons, use mobile tickets, and buy and send electronic gift vouchers – all via a single terminal at POS.

In addition to this rich functionality, Margento’s technology boasts other key benefits: it guarantees the highest security standards, it is mature and has already been proven in actual use, and unlike the much-hyped NFC technology, it works with all mobiles, by all manufacturers, without the need for additional hard- or software. Besides, as Breznik points out, it is incredibly easy to use: “With our DOV technology, any mobile phone is immediately ready to go, without the need for further modification. Customers don’t have to write a text, access a browser or open complicated applications. They just make a phone-call.”

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